Effective Date: 18/10/2025
Applies to:
Homeserve User App (com.homeserveuser.userapp)
Homeserve Provider App (com.homeserveprovider.providerapp)
Homeserve Serviceman App (com.homeserveserviceman.servicemanapp)
At Homeserveind, your privacy and data security are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use any of our apps (collectively, “Homeserve Apps”).
By downloading or using any Homeserve app, you agree to this Privacy Policy and our data handling practices described below.
Homeserve Apps are intended for individuals aged 18 years or older.
By using our apps, you confirm that:
You are at least 18 years old, and
You are legally capable of entering into agreements.
If we learn that we have collected information from a child under 18 without parental consent, we will delete it promptly in compliance with COPPA (Children’s Online Privacy Protection Act).
We may collect and process the following categories of information depending on which app you use:
Full name
Phone number
Email address
Location/address details
Identity verification documents (for providers and servicemen)
Booking details (service type, date, location, and cost)
Provider and serviceman details
User feedback, ratings, and reviews
Credit/debit card or UPI details for users
Bank/UPI info for provider and serviceman payments
(All processed through secure, PCI-compliant third-party gateways — Homeserve does not store payment card details.)
Device model, OS version, and unique identifiers
IP address and app usage analytics
Log data for performance and troubleshooting
Used for displaying nearby services, assigning jobs, and route tracking during active service sessions.
(You can disable location permissions at any time through device settings.)
We use the information collected for:
Service booking, matching, and management
Processing secure payments and settlements
User verification and fraud prevention
Improving app performance, stability, and experience
Sending notifications, invoices, and updates
Complying with legal or regulatory requirements
We may share data under the following conditions:
With Service Providers/Servicemen: To facilitate user bookings and fulfill services
With Payment Gateways: For secure transaction processing
With Legal Authorities: When required by law or to protect rights and safety
With Third-Party Tools: (e.g., Google Maps, Firebase, Analytics) to enhance functionality
With Your Consent: For optional features or marketing communications
Homeserve does not sell, rent, or trade your personal data to third parties.
We implement strong encryption, authentication, and restricted access controls to protect your personal data.
However, no online transmission is completely secure, and you acknowledge that you share information at your own risk.
We may use cookies, device identifiers, and analytics tools to:
Remember user preferences
Improve user experience
Measure traffic and app performance
You can disable cookies or tracking through your device or browser settings.
You have the right to:
Access your personal data
Update or correct your information
Request deletion of your data (subject to legal retention)
Withdraw consent at any time
Opt out of marketing emails or notifications
To exercise your rights, contact us at support@homeserveind.com.
(Play Store Compliance Statement)
To comply with Google Play’s Data Safety requirements, Homeserve provides a detailed explanation of how and why permissions are used across all three of our mobile applications: Homeserve User, Homeserve Provider, and Homeserve Serviceman.
Homeserve only requests permissions that are necessary for the proper functioning of the apps. We never collect or share personal data without your explicit consent. Below is a detailed description of each permission and its purpose.
The INTERNET permission allows our apps to connect with Homeserve servers, APIs, Firebase Cloud Messaging, and secure third-party services such as maps and payment gateways.
This permission is essential for all app functionalities — including login, booking, notifications, and data synchronization. The app cannot operate without internet access.
The ACCESS_COARSE_LOCATION permission allows the app to detect an approximate location of the user or service provider.
This helps in showing nearby available services, estimating arrival times, and improving local service recommendations.
It is optional and can be turned off in the device’s permission settings.
The ACCESS_FINE_LOCATION permission provides precise GPS-based location data.
This is used for accurate service booking, live job tracking, and navigation during service visits.
The permission is requested only when location-based features are used and requires explicit user consent before activation.
The ACCESS_NETWORK_STATE permission is used (implicitly through the connectivity_plus library) to detect whether your device is connected to Wi-Fi or mobile data.
This helps the app handle offline behavior, reduce data usage, and ensure smoother user experience.
No personal data is collected or transmitted through this permission.
These permissions allow the app to read from or write to your device’s storage.
They are used only for downloading service reports, invoices, or uploading documents and images such as ID proofs or service photos.
Homeserve requests access only when you perform an action that requires it, and you are always prompted before granting this permission.
The CAMERA permission is required to capture photos for specific purposes such as profile pictures, identity verification, and proof of completed service tasks.
This permission is mainly used in the Provider and Serviceman apps.
It is only activated when you choose to take a picture, and you must explicitly grant access before use.
The RECORD_AUDIO permission may be used in future updates to enable voice or video communication features between users and servicemen.
If implemented, this permission will only be requested with your explicit consent and will be clearly explained before activation.
The POST_NOTIFICATIONS permission (via Firebase Cloud Messaging) allows the app to send you real-time updates such as booking confirmations, job status alerts, or promotional messages.
Notifications can be disabled at any time through your device’s notification settings.
The WAKE_LOCK permission ensures that your device stays awake temporarily while receiving important messages or processing background downloads (for example, through Firebase services).
It does not access or store any personal information and is only used to maintain app reliability.
The QUERY_ALL_PACKAGES permission, if ever used, allows the app to detect installed payment or sharing apps (like Google Pay, PhonePe, or WhatsApp) for deep linking or secure payment verification.
This permission is used only in the User App and is never used for tracking or profiling user behavior.
The VIBRATE permission enables vibration feedback for important events such as new bookings, incoming messages, and alerts.
This enhances user experience and can be controlled directly through your device’s sound and vibration settings.
Homeserve never collects or accesses your SMS, call logs, contacts, or stored photos.
Microphone and camera access are used only when you grant permission.
All permissions are requested for functional purposes — not for advertising, analytics, or tracking.
You can review or revoke any granted permissions anytime by visiting:
Android Settings → Apps → Homeserve → Permissions.
Homeserve complies with all relevant privacy and data protection regulations, including:
Google Play Developer Policy
General Data Protection Regulation (GDPR)
Information Technology Act 2000 (India)
Digital Personal Data Protection (DPDP) Act 2023
We are fully committed to transparency, user safety, and responsible data handling across all our applications.
We retain personal data only as long as necessary to provide our services or comply with legal obligations.
After account deletion, non-identifiable data may be retained for internal analytics and fraud prevention.
We may update this Privacy Policy periodically to reflect:
Legal or regulatory changes
App feature updates
New data protection practices
We will notify users of material changes via app notification or email. Continued use after updates means you accept the new policy.
If you have any questions, concerns, or data requests, contact us:
📧 Email: support@homeserveind.com
📞 Phone: +91 8299056824
🌐 Website: www.homeserveind.com
